Shipping, Returns and Refunds Policy

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Shipping Policy

Locations:

We have a few shipping centers located throughout North America, and we can fulfill orders from any of them. It depends on the buyer's address and the available stock.

Typically orders are shipped the same day

Handling Times Notice

Handling times should not be confused with shipping date estimates. Handling is considered as from when your order is received to when it is given to our shipping partner you selected upon checkout.

NON-Express Shipments Handling Times

Non-Express shipping method handling times may reach up to 2 business days for fulfillment and shipment. (COVID-19 non-express shipping method handling times may reach up to 5 business days for fulfillment and shipment)

Express Shipments Handling Times

The cut-off time for express shipping methods is 11AM EST.

Orders placed on a business day before 11AM EST with Express Shipping Method selected in checkout will be shipped same day. Orders placed after the cut-off time will be fulfilled in the next business day. (COVID-19 express shipping method handling times may reach up to 2 business days for fulfillment and shipment)

WHAT ARE CONSIDERED EXPRESS SHIPPING METHODS?

Purolator Express

Canada Post Expresspost / International

UPS Express

UPS Worldwide Express Saver

Canpar Overnight

DHL Express

FedEx 2DAY

FedEx Priority

FedEx Priority Overnight

FedEx International Economy

FedEx International Priority

ALL SHIPPING METHODS NOT LISTED ABOVE ARE NOT CONSIDERED EXPRESS SHIPPING METHODS.

For shipments to a PO BOX local shipping company must be selected or order will not be received.

Canada Post for Canada

USPS for the United States, Hawaii, Puerto Rico, Guam, and the United States Virgin Islands

Standard International Shipping (6 - 21 days) For International

We do not take any responsibility on PO box shipments when checkout completed with other carriers than specified for the specific locations. 

Shipping time estimates at checkout are provided by carriers, and cannot be guaranteed by Instawraps.

In some cases, Instawraps keeps the right to use a different carrier other than selected upon checkout, as long the service level is the same, and the last estimated delivery date is no later than specified while checking out, on top of handling times - if apply.

We ship all of our products in secure packaging. Most of our items are being repacked to reduce buyers's shipping costs and to protect some items from over space in packaging.

In the event that your shipment hasn’t arrived in time, and the tracking information shows that it has been shipped, please allow up to 10 business days before calling to claim a lost package. We do our best to ensure you receive your item as soon as possible, but we do understand that at times there are shipping delays with all carriers, due to unforeseen delays and/or circumstances on their end. You can try to speed up the process by attempting to contact the carriers themselves to ensure that everything is okay with your package.

Local Pickup:

Typically, pickup orders are being fulfilled within couple of hours

In some cases, some items like custom prints, decals etc.. might not be ready for pickup same day and you will be notified by email regard that

In-Store pickup option is ONLY available at our Concord - Ontario location. You can choose the "In-Store Pickup" option upon checkout, and when your order is fulfilled, we will send you an email stating your order is ready for pickup.

Please have a valid photo ID ready to be presented to us and call 1-866-258-6908 or 416-620-9545 on arrival, please DO NOT knock on the door or ring the bell, just simply CALL US and we will meet you at the curbside.

If you would like to send someone else to pick up your package, please respond to the ready for pickup email with a proper request, and the exact person's name, as it appears on his or her photo ID.

Pickup available:

Monday to Friday - 10am - 4pm

Address:

Instawraps
60 Pippin Road
Unit 40
Concord, Ontario
L4K 4M8
Canada

International Shipments:

International buyers wont be charged any tax on our end, but it is your responsibility to find about your country customs regulations and fees / if applicable.

If clearance applicable, some carriers might charge you a fee for the clearance service, handling etc.., normally all express shipments are exempt of any clearance fees.

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Returns and Refunds Policy

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Any custom print, including all camouflage, marble, etc., in addition to any custom design requested, is NON REFUNDABLE/EXCHANGEABLE, no exceptions. If there is a problem with the order you received, or you believe it’s not what you purchased, contact us and we will do our best to try and help you to the best of our ability.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Shipping 
To return your product, you should mail your product to: Instawraps, 60 Pippin Road, Unit 40, CONCORD ON L4K4M8, Canada

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

For any item you are shipping back to us, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.