Shipping, Returns and Refunds Policy
The Instawraps team has a few shipping centers located throughout North America and can fulfill orders from any of them. Instawraps’ fulfillment decisions are based on a number of factors, including the shipping address provided and available stock levels.
Instawraps is based in Canada, however, the Instawraps team is proud to say that world-wide shipping options are available. Instawraps offers standard and express shipping options for North American customers.
U.S. customers should note the following: Orders shipped via standard USPS or UPS Ground services will be shipped from inside the U.S. and customers WILL NOT be charged any taxes for international shipping. Because the Instawraps fulfillment team has created this unique solution to prevent customers from incurring any extra charges for international shipping, and to keep shipping costs as low as possible, please allow for up to 3 days handling time on U.S. orders shipped via USPS or UPS Ground.
Typically, orders are shipped the same day
For customer convenience, Instawraps also offers Express shipping options at checkout. Express orders received before 11:00 AM EST will, typically, be shipped the same day. Although the Instawraps fulfillment team does their absolute best to fulfill all orders on the same day they are received, orders after 11:00 AM EST may be shipped the next business day.
Handling Times Notice
Handling times should not be confused with shipping date estimates. Handling time is the time an order is received to the moment it is handed over to the shipping carrier selected at checkout.
NON-Express Shipments Handling Times
Non-Express shipping method handling times may reach up to 3 business days for fulfillment and shipment.
Express Shipments Handling Times
The cut-off time for express shipping methods is 11AM EST.
Orders placed on a business day before 11AM EST with Express Shipping Method selected in checkout will typically be shipped same day. Although the Instawraps fulfillment team will always do their best to fulfill all orders on the same day they are received, orders placed after the cut-off time may be fulfilled on the next business day.
Due to COVID-19, all carriers suspended their guaranteed delivery date service and delays may be involved in any part of the shipping process. Refunds for delayed packages are no longer offered by the shipping carriers or Instawraps.
WHAT ARE CONSIDERED EXPRESS SHIPPING METHODS?
UPS Express (all kinds)
DHL Express Worldwide
FedEx Express Saver
FedEx Standard Overnight
FedEx First Overnight
FedEx Priority Overnight
FedEx International Economy
FedEx International Priority
SHIPPING METHODS NOT LISTED ABOVE ARE NOT CONSIDERED EXPRESS SHIPPING METHODS.
For shipments to a P.O. BOX, a local shipping company must be selected by the customer at checkout. Only USPS (CONUS) and Canada Post (Canada) will deliver to P.O. box addresses—all other carriers will return the package to the Instawraps shipping department.
Canada Post for Canada
USPS for the United States, Hawaii, Puerto Rico, Guam, and the United States Virgin Islands
Instawraps does not take any responsibility for P.O. box shipments when checkout is completed with any carriers other than Canada Post for Canada and USPS for the U.S.A., Hawaii, Puerto Rico, Guam, and the Unite States Virgin Islands.
Shipping time estimates at checkout are provided by carriers and cannot be guaranteed by Instawraps. The carrier will provide an estimate according to the customer’s shipping location at the time the order is placed. Unforeseen circumstances, like inclement weather, may cause delays affecting the delivery date. Please be patient as the Instawraps fulfillment team is always doing their very best to get orders fulfilled and shipped as soon as possible.
In some cases, Instawraps reserves the right to use a different carrier, other than the one selected upon checkout, as long the service level is the same and the last estimated delivery date is no later than specified while checking out, on top of handling times, if applicable.
Please note, when an order is shipped in more than one package, the packages may be delivered on different days due to the carrier logistics and structure.
All Instawraps shipments will be tracked. Instawraps is not a shipping company. While Instawraps uses the most world’s most trusted shipping carriers for local and international shipments, Instawraps will take full responsibility for shipments that are lost in transit. Customers please note, once tracking shows delivered, Instawraps will not be able to take responsibility for lost or stolen packages. It is the customer's responsibility to protect their property.
Please note, Instawraps will always pay the extra fee for the ‘signature required’ option on all packages. Although Instawraps does opt for the signature upon delivery, the carrier may decide to leave a package on the porch or by the door depending on location or preferred agreement with the carrier company.
The Instawraps team is happy to offer free shipping, worldwide, for sample pieces while using a non-trackable letter post service.
A customer should never, under any circumstances, refuse a package ordered from Instawraps. The process of having a package returned to the Instawraps warehouse, is likely to be unsuccessful due to couriers’ structure, which is out of Instawraps’ control.
Instawraps will not be able to apply changes to orders marked fulfilled.
Instawraps ships all products in secure packaging. The Instawraps fulfillment team repackages most products to reduce customer shipping costs and to protect items from shifting due to oversized packaging.
In the event that a shipment has not arrived on time, and the tracking information shows that it has been shipped, please allow up to 10 business days before calling to claim a lost package. The Instawraps fulfillment team does their absolute best to ensure customers receive their orders as soon as possible. The entire Instawraps team thanks customers for their patience as carriers do, occasionally, experience shipping delays due to unforeseen circumstances. Customers may try to contact the carriers directly for more detail on the shipping status of their package.
Please note, there are no cancellations on pick up orders.
Typically, during business hours, pickup orders are fulfilled within an hour.
Please note, here at Instawraps, each order is customized according to the customer's order. Therefore, pickup orders that are not picked up by the customer on file, or an agent on behalf of said customer; within 14 calendar days, will be put back in stock and a restocking fee of 50% will be applied to the refund.
In some cases, items like custom prints, decals, etc. may not be ready for same day pickup. Customers will always be notified by email when their order is ready for pickup.
The “In-Store Pickup” option is ONLY available at the Instawraps Concord - Ontario location. Costumers can choose the “In-Store Pickup” option at checkout. Once the order is fulfilled, an email will be sent to the email account on file stating the order is ready for pickup.
Please note, the order confirmation email should not be confused with the ready for pickup email, which states that the order now is fulfilled and ready to be picked up.
Please call 1-866-258-6908 or 416-620-9545 on arrival. Please DO NOT knock on the door or ring the bell. Simply CALL the number above and select the pickup option. Customers will receive a confirmation email upon arrival. Only once the fulfillment team receives a response to the confirmation email with the word “CONFIRMED”, the order will be released at the front door.
Customers can send anyone to pick up their order. The order will only be released after a written confirmation is received on our end.
Pick up available:
Sunday - 12pm to 4pm
Monday - 10am to 4pm
Tuesday - 10am to 4pm
Wednesday - 10am to 4pm
Thursday - 10am to 4pm
Friday - 10am to 3pm
Saturday - Closed
Public Holidays - 12pm to 4pm
Always check the Instawraps google account, in the link below, for updated hours of operation.
60 Pippin Road, Unit 40
Instawraps does not charge international buyers any tax, but it is the customer's responsibility to find out about their country’s customs regulations and fees (if applicable). The customer is responsible to pay any additional fees incurred.
If the customer refuses to pay any of the additional fees (if applicable), mentioned above, the carrier service may then return the package to the Instawraps shipping department, and the customer will then be responsible to pay for the return label + additional carrier fees + a restocking fee.
If clearance is applicable, some carriers may charge the customer a fee for the clearance service, handling etc. Normally, all EXPRESS shipments are exempt of clearance fees.
Returns and Refunds Policy
Please note, there are no cancellations on pick up orders.
Please note, there are no cancellations, returns, or refunds on chrome material orders.
Please note, there are no cancellations, returns, or refunds on custom prints material orders.
Please note, no claims can be processed until the film has been received and inspected by the Instawraps claims department.
Cancellations can only be made prior to the order being fulfilled. Once the order is fulfilled, the customer will receive an email with fulfillment details. Customers may also access these details on their Instawrapshop.ca account.
Should a customer ask to cancel an order after receiving an email that the order is fulfilled / on the way, Instawraps will, typically, be unable to cancel this order. Should the Instawraps shipping dept. find a way to do so, a minimum restocking fee of 20%, up to 50% will be applied to the refund,, regardless of the tracking progress on the selected couriers website for the specified package.
Instawraps policy lasts 30 days. Once 30 days have elapsed from the purchase date, Instawraps cannot offer any refunds.
To be eligible for a return, customers should note that their item(s) must be unused, in the same condition that was received, and it must also be in the original packaging.
There are very few types of defected films. In 2018, only 7 claims of defected films were received and approved of, out of over 24,000 orders. 2019 - 9 claims out of over 61,000. etc.
As a premium team of installers, the Instawraps crew is aware of all possible defects on films. Defects that disappear with some heat and defects that will not, defects that will show prior to installation and defects that will only show up after. This being said, there are no defects that will only show up after the whole vehicle has been applied with the material. Please be diligent in inspecting the vinyl prior to, and immediately after, installation of a small portion of the vehicle to ensure that there is, indeed, no defect.
In most cases, once the Instawraps support team has determined that a customer’s film is, indeed, defected, the Instawraps support team will not even bother opening a claim with the brand, creating a longer wait time for the customer to receive help. Rather, the support team will take it upon themselves to assist the customer directly by offering a replacement film or refund for the defected claimed amount. Please note, the Instawraps support team prides itself on serving customers, however, if the defected claimed amount is returned with more than 10% installed, Instawraps will not be able to take responsibility for the defected film. Defected film will immediately draw the installers attention. Please DO NOT install the rest of the film and contact Instawraps’ support team right away. Please remember that Instawraps will not approve any claims until the film has been received and inspected by the Instawraps claims department.
Any custom print, including all camouflage, marble, etc., in addition to any custom design requested, is NON-REFUNDABLE, no exceptions. Please contact Instawraps immediately If there is a problem with an order upon arriving or the item received is not what was purchased. The Instawraps team will always try to assist customers to the best of their ability.
Returns and Refunds (if applicable)
To return an item, customers should send an email to firstname.lastname@example.org or reply to the order confirmation; explaining the reason for their return request and to provide all necessary info / photos if applicable. We will advise with further instructions and the return address.
Once a return is received and inspected, Instawraps will send an email notifying the customer that the return item has been received. Instawraps will also notify the customer of the approval or rejection of the claim. If approved, then the refund will be processed, and the credit will automatically be applied back to the original payment method used at checkout. Instawraps asks that customers please be patient as this process may take a few business days to reflect back on the account from which the original payment was made.
Depending on the claim, customers may be subject to a restocking fee of up to 20%. The exact amount is to be determined by the Instawraps claims department, depending on stock level when order was processed, quantity purchased, size of the item, full or partial roll, etc.
If applicable, a refund will be applied by Instawraps approximately 3 business days after receiving the returned package. Please note, credit card providers may hold refunds for several days before releasing the funds back into the credited account.
To return a product, customers should mail their package to:
60 Pippin Road, Unit 40
793 Center Street, # 572
Customers are responsible for paying their own shipping costs on return items. The original shipping costs are non-refundable.
If a product is replaced due to damage or fulfillment error, the new package will be shipped with the same level of service selected in the original order.
Depending on shipping address and stock level, the time it may take for a replacement product to arrive may vary.
Customers are strongly recommended to use a trackable shipping service and purchase shipping insurance when sending returns back to Instawraps. Instawraps is not responsible for any customer return parcels lost/stolen or got damaged in transit.