Shipping, Returns and Refunds Policy
We have a few shipping centers located throughout North America, and we can fulfill orders from any of them. It depends on the buyer's address and the available stock.
Typically orders are shipped the same day
Handling Times Notice
Handling times should not be confused with shipping date estimates. Handling is considered as from when your order is received to when it is given to our shipping partner you selected upon checkout.
NON-Express Shipments Handling Times
Non-Express shipping method handling times may reach up to 2 business days for fulfillment and shipment.
Express Shipments Handling Times
The cut-off time for express shipping methods is 11AM EST.
Orders placed on a business day before 11AM EST with Express Shipping Method selected in checkout will be shipped same day. Orders placed after the cut-off time will be fulfilled in the next business day.
Due to COVID-19 - all the carriers suspended their guaranteed delivery date service, and delays may be involved in any part of the shipping process, and a refund for delayed packages is not offered any more by the carriers, or by us.
WHAT ARE CONSIDERED EXPRESS SHIPPING METHODS?
UPS Worldwide Express
UPS Worldwide Express Saver
UPS Worldwide Express Plus
UPS Express Early
DHL Express Worldwide
FedEx Express Saver
FedEx Standard Overnight
FedEx First Overnight
FedEx Priority Overnight
FedEx International Economy
FedEx International Priority
ALL SHIPPING METHODS NOT LISTED ABOVE ARE NOT CONSIDERED EXPRESS SHIPPING METHODS.
For shipments to a PO BOX local shipping company must be selected or order will not be received.
Canada Post for Canada
USPS for the United States, Hawaii, Puerto Rico, Guam, and the United States Virgin Islands
We do not take any responsibility on PO box shipments when checkout completed with other carriers than specified for the specific locations.
Shipping time estimates at checkout are provided by carriers, and cannot be guaranteed by Instawraps.
In some cases, Instawraps keeps the right to use a different carrier other than selected upon checkout, as long the service level is the same, and the last estimated delivery date is no later than specified while checking out, on top of handling times - if apply.
We ship all of our products in secure packaging. Most of our items are being repacked to reduce buyer's shipping costs and to protect some items from over space in packaging.
In the event that your shipment hasn’t arrived in time, and the tracking information shows that it has been shipped, please allow up to 10 business days before calling to claim a lost package. We do our best to ensure you receive your item as soon as possible, but we do understand that at times there are shipping delays with all carriers, due to unforeseen delays and/or circumstances on their end. You can try to speed up the process by attempting to contact the carriers themselves to ensure that everything is okay with your package.
Please note, there are no cancellations on pickup orders.
Typically, during business hours, pickup orders are being fulfilled within an hour
In some cases, some items like custom prints, decals etc.. might not be ready for pickup same day and you will be always notified by email when your order is ready for pick up
In-Store pickup option is ONLY available at our Concord - Ontario location. You can choose the "In-Store Pickup" option upon checkout, and when your order is fulfilled, we will send you an email stating your order is ready for pickup.
Please call 1-866-258-6908 or 416-620-9545 on arrival, please DO NOT knock on the door or ring the bell, just simply CALL US, you will be receiving an email for you to reply with the word "CONFIRMED", we'll meet you at the curbside.
You can send anyone to pickup your order, the order will be given after a response is received on our end.
Monday to Friday - 10am - 4pm
We are closed on Sundays and some Holidays.
Always check our google account in the link below for hours of operation before heading to our location us, as we are updating it daily.
60 Pippin Road
International buyers wont be charged any tax on our end, but it is the customer's responsibility to find out about their country customs regulations and fees [if applicable] and the customer will be responsible to pay any additional fees incurred.
If the customer refuses to pay any of the above mentioned additional fees [if applicable], the carrier may then return the package to our warehouse and the customer will then be responsible to pay for the return label + additional carrier fees + a restocking fee.
If clearance applicable, some carriers might charge you a fee for the clearance service, handling etc., normally all EXPRESS shipments are exempt of any clearance fees.
Returns and Refunds Policy
Please note, there are no cancellations on pickup orders.
Typically, pickup orders are being fulfilled within couple of hours
Cancellations can only be made prior to the order being fulfilled. When the order is fulfilled, you will receive an email with your fulfillment details. You may also access these details on your Instawrapshop.ca account.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Any custom print, including all camouflage, marble, etc., in addition to any custom design requested, is NON REFUNDABLE/EXCHANGEABLE, no exceptions. If there is a problem with the order you received, or you believe it’s not what you purchased, contact us and we will do our best to try and help you to the best of our ability.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
You may be subject to a Restocking Fee of up to 20%, depending on our stock level when the order was processed. This includes; size of the item, if it was a full roll or a partial cut etc.
To return your product, you should mail your product to: Instawraps, 60 Pippin Road, Unit 40, CONCORD ON L4K4M8, Canada
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If a product is being replaced due to a fulfillment error/damaged product, the new package shipped to you will be with the same service chosen for your original order.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
For any item you are shipping back to us, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.