Refund policy

Returns and Refunds Policy

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Please note, there are no cancellations on pickup orders.

Please note, there are no cancellations, returns, or refunds on chrome material orders.

Please note, there are no cancellations, returns, or refunds on custom prints material orders.

Please note, no claims can be processed until the film has been received and inspected by the Instawraps claims department.

Please note, there are no refunds on samples.

Please note, there are no refunds on PPF (Paint Protection Film).

Please note, any packages returned to Instawraps as “return to sender” will be subject to a restocking fee and shipping costs.

Instawraps offers customers the convenience of ordering custom sizes for their project. Because each order is custom cut and/or repackaged to prevent damage during shipping, orders marked fulfilled can no longer be cancelled.

Cancellations can only be made prior to the order being fulfilled. Any orders cancelled after fulfillment will be subject to a restocking fee of 20%-50%, regardless of tracking progress.

Once an order is fulfilled, customers will receive an email with fulfillment details. Customers may also access these details on their Instawrapshop.ca account.

Instawraps policy lasts 30 days. Once 30 days have elapsed from the purchase date, Instawraps cannot offer any refunds.

To be eligible for a return, item(s) must be unused, in the same condition that it was received, and in the original packaging.

Defected Films

There are very few types of defected films. In 2018, only 7 claims of defected films were received and approved out of over 24,000 orders. 2019 - 9 claims out of over 61,000. etc.

As a premium team of installers, the Instawraps crew is aware of all possible defects on films. Defects that disappear with some heat and defects that will not, defects that will show prior to installation and defects that will only show after installation. This being said, there are no defects that will only show up after the whole vehicle has been applied with material. Please be diligent in inspecting the vinyl prior to, and immediately after installing a small portion of vinyl on the vehicle to ensure that there is no defect.

In most cases, once the Instawraps support team has determined that a customer’s film is, indeed, defected, the Instawraps support team will not even bother opening a claim with the brand, creating a longer wait time for the customer to receive help. Rather, the support team will take it upon themselves to assist the customer directly by offering a replacement film or refund for the defected claimed amount. Please note, the Instawraps support team prides itself on serving customers, however, if the defected claimed amount is returned with more than 10% installed, Instawraps will not be able to take responsibility for the defected film. Defected film will immediately draw the installers attention. Please DO NOT install the rest of the film and contact Instawraps’ support team right away. Please remember that Instawraps will not approve any claims until the film has been received and inspected by the Instawraps claims department.

Any custom print, including all camouflage, marble, etc., in addition to any custom design requested, is NON-REFUNDABLE, no exceptions. Please contact Instawraps immediately if there is a problem with an order upon arrival or the item received is not what was purchased. The Instawraps team will always try to assist customers to the best of their ability.

Returns and Refunds (if applicable)

Prior to returning an item, customers must send an email to support@instawraps.ca or reply to the order confirmation, explain the reason for their return request and provide and all necessary info / photos, if applicable.

Once a return is received and inspected, Instawraps will send an email notifying the customer that the return item has been received. Return items must be received in brand new condition. Instawraps will also notify the customer of the approval or rejection of the claim. If approved, the refund will be processed, and the credit will automatically be applied back to the original payment method used at checkout. Instawraps asks that customers please be patient as this process may take a few business days to reflect back on the account from which the original payment was made.

Customers may be subject to a restocking fee of up to 20%. The exact amount is to be determined by the Instawraps claims department, depending on stock level when order was processed, quantity purchased, size of the item, full or partial roll, etc.  

If approved, a refund will be applied by Instawraps approximately 3 business days after receiving the returned package. Please note, credit card providers may hold refunds for several days before releasing the funds back into the credited account.

Return Shipping

To return a product:

Canadian customers should mail their package to:

Instawraps
8001 Weston Road, Unit #3
Woodbridge, Ontario
L4L 9C8
Canada
866-258-6908

USA customers should mail their package to:

Instawraps
793 Center Street, # 572
Lewiston, NY
14092-1705
United States
866-258-6908


Customers are responsible for paying their own shipping costs on return items. The original shipping costs are non-refundable.

If a product is replaced due to damage or fulfillment error, the new package will be shipped with the same level of service selected in the original order. 

Depending on shipping address and stock level, the time it may take for a replacement product to arrive may vary.

Customers are strongly recommended to use a trackable shipping service and purchase shipping insurance when sending returns back to Instawraps. Instawraps is not responsible for any return parcels lost, stolen, or damaged in transit.

 

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