Shipping policy

Locations

The Instawraps team has a few shipping centers located throughout North America and can fulfill orders from any of them. Instawraps’ fulfillment decisions are based on a number of factors, including the shipping address provided and available stock levels.

Courier pick ups are scheduled at the end of the day after 4pm EST, whether the order placed by the customer has selected either express or standard shipping.

Instawraps is based in Canada, however, the Instawraps team is proud to say that world-wide shipping options are available. Instawraps offers standard and express shipping options for North American customers.

U.S. customers should note the following: Orders shipped via standard USPS or UPS Ground services will be shipped from inside the U.S. and customers WILL NOT be charged any taxes for international shipping. Because the Instawraps fulfillment team has created this unique solution to prevent customers from incurring any extra charges for international shipping, and to keep shipping costs as low as possible, please allow for up to 3 days handling time on U.S. orders shipped via USPS or UPS Ground.

Although the Instawraps fulfillment team does their absolute best to fulfill all orders on the same day they are received, orders after 11:00 AM EST may be shipped the next business day.

For customer convenience, Instawraps also offers Express shipping options at checkout. Express orders received before 11:00 AM EST will, typically, be shipped the same day.

Handling Times Notice

Handling times should not be confused with shipping date estimates. Handling time is the time an order is received to the moment it is handed over to the shipping carrier selected at checkout.

NON-Express Shipments Handling Times

Non-Express shipping method handling times may take up to 3 business days for fulfillment and shipment.

Express Shipments Handling Times

The cut-off time for express shipping methods is 11AM EST.

Orders placed on business days before 11AM EST with Express Shipping selected at checkout will typically be shipped same day. Although the Instawraps fulfillment team will always do their best to fulfill all orders on the same day they are received, orders placed after the cut-off time may be fulfilled on the next business day.

 

WHAT ARE CONSIDERED EXPRESS SHIPPING METHODS?

Purolator Express

UPS Expedited / Express (all kinds)

DHL Express Worldwide

FedEx 2DAY

FedEx Express Saver

FedEx Standard Overnight

FedEx Priority

FedEx Priority Overnight

FedEx International Economy

FedEx International Priority

SHIPPING METHODS NOT LISTED ABOVE ARE NOT CONSIDERED EXPRESS SHIPPING METHODS

When placing an order, it is the customers responsibility to ensure the correct address is entered, as it is not possible to make a change to the address afterward. Instawraps is not responsible for shipping errors if a customer enters the incorrect address when placing an order.

Please note that if Letter Post Shipping Service was selected at checkout for our free shipping samples, that service is a regular letter mail service that does not include tracking.

Signatures Required

Instawraps offers a high level of service, shipping, and quality products worldwide. Because of the cost and for quality assurance, Instawraps requires customer signatures on received parcels.

P.O. Box Addresses

For shipments to a P.O. box, a local shipping company must be selected by the customer at checkout. Only USPS (United States and Territories) and Canada Post (Canada) will deliver to P.O. box addresses—all other carriers will return the package to the Instawraps shipping department.

Canada Post for Canada

USPS for the United States, Hawaii, Puerto Rico, Guam, and the United States Virgin Islands

The Instawraps fulfillment team will not ship orders valued over $50 CAD to a P.O. box address. Any P.O. box orders are to be shipped at the customer’s own risk. Instawraps will not be responsible for any lost, stolen, or otherwise unreceived packages shipped to B.O. box addresses.

Instawraps will not take any responsibility for P.O. box shipments when checkout is completed with any carriers other than Canada Post for Canada and USPS for the U.S.A., Hawaii, Puerto Rico, Guam, and the United States Virgin Islands.

Shipping time estimates at checkout are provided by carriers and cannot be guaranteed by Instawraps. The carrier will provide an estimate according to the customer’s shipping location at the time the order is placed. Unforeseen circumstances, like inclement weather, may cause delays affecting the delivery date. Please be patient as the Instawraps fulfillment team is always doing their very best to get orders fulfilled and shipped as soon as possible.

In some cases, Instawraps reserves the right to use a different carrier, other than the one selected upon checkout, as long the service level is the same and the last estimated delivery date is no later than specified while checking out, on top of handling times, if applicable.

Please note, when an order is shipped in more than one package, the packages may be delivered on different days due to the carrier logistics and structure.

All Instawraps shipments will be tracked. Instawraps is not a shipping company, while Instawraps uses the most world’s most trusted shipping carriers for local and international shipments, Instawraps will take full responsibility for shipments that are lost in transit. Customers please note, once tracking shows delivered, Instawraps will not be able to take responsibility for lost or stolen packages. It is the customer's responsibility to protect their property.

Please note, Instawraps will always pay the extra fee for the ‘signature required’ option on all packages. Although Instawraps does opt for the signature upon delivery, the carrier may decide to leave a package on the porch or by the door depending on location or preferred agreement with the carrier company. 

The Instawraps team is happy to offer free shipping, worldwide, for sample pieces while using a non-trackable letter post service. 

Customers should never, under any circumstances, refuse a package ordered from Instawraps. The process of having a package returned to the Instawraps warehouse, is likely to be unsuccessful due to couriers’ structure, which is out of Instawraps’ control.

Instawraps will not be able to apply changes to orders marked fulfilled.

Instawraps ships all products in secure packaging. The Instawraps fulfillment team repackages most products to reduce customer shipping costs and to protect items from shifting due to oversized packaging.

In the event that a shipment has not arrived on time, and the tracking information shows that it has been shipped, please allow up to 10 business days before calling to claim a lost package. The Instawraps fulfillment team does their absolute best to ensure customers receive their orders as soon as possible. The entire Instawraps team thanks customers for their patience as carriers do, occasionally, experience shipping delays due to unforeseen circumstances. Customers may try to contact the carriers directly for more detail on the shipping status of their package.

Curbside Pickup

The cut-off time for same day pickup orders is 11am EST. Typically, pickup orders placed before 11am EST will be fulfilled and ready for pickup by the end of the day.

Pickup items placed after 11am EST will more likely be ready by the next business day.

Please note, there are no cancellations on pickup orders.

Please note, if a bag is required for the vinyl, this must be mentioned in the notes at checkout. The Instawraps fulfillment team will not be able to fulfill customer requests at the time of pickup due to high order volumes.

Please note, here at Instawraps, each order is customized according to the customer's order. Therefore, pickup orders that are not picked up by the customer on file, or an agent on behalf of said customer; within 90 calendar days, will be put back in stock and no refund will be given.

In some cases, items like custom prints, decals, etc. may not be ready for same day pickup. Customers will always be notified by email when their order is ready for pickup.

The “Curbside Pickup” option is ONLY available at the Instawraps Vaughan - Ontario location. Customers can choose the “Curbside Pickup” option at checkout. Once the order is fulfilled, an email will be sent to the email account on file stating the order is ready for pickup.

Please note, the order confirmation email should not be confused with the ready for pickup email, which states that the order now is fulfilled and ready to be picked up.

Please send us a WhatsApp message to 437-324-7460 upon arrival with your order number (starting with "E1..."). Please DO NOT knock on the door or ring the bell, simply send a message through WhatsApp. Once the pickup department receives this message, they will send a confirmation email to the email account on file. Customers must respond “CONFIRMED" and the order will then be released at the front door.

For customers that do not have WhatsApp downloaded, please call 1-866-258-6908 or 416-620-9545 upon arrival to have the confirmation email sent out as mentioned above.

Please note, the pickup process could take up to 15 minutes, depending on the time during the day, and curbside traffic.

Please note, the pickup confirmation process has been put in place by the Instawraps management team to prevent fraud and ensure that Instawraps’ customers receive their products safely and promptly.

Customers can send someone to pickup their order. The order will only be released after a written confirmation is received on our end.

To keep the pickup process quick and seamless for customers, Instawraps does not bag or box vinyl orders. If necessary, customers must request their item to be bagged upon checkout, in the notes section.

Pickup available: 

Sunday - Closed
Monday - 10am to 12pm, 1pm to 4pm
Tuesday - 10am to 12pm, 1pm to 4pm
Wednesday - 10am to 12pm, 1pm to 4pm
Thursday - 10am to 12pm, 1pm to 4pm
Friday - 10am to 12pm, 1pm to 3pm
Saturday - Closed
Public Holidays - Closed

Always check the Instawraps google account, in the link below, for updated days of operation.

https://g.page/instawrapshop

Address:

Instawraps
8001 Weston Road, Unit #3
Woodbridge, Ontario
L4L 9C8
Canada
866-258-6908

International Shipments

If an international customer would like to add their VAT or tax ID for customs purposes, please enter the VAT or tax ID following the company name. Instawraps will add that ID to the commercial invoice. Without exception, this ID needs to be added each time the customer makes an order.

Instawraps cannot make any changes to the commercial invoice’s customer information. Please ensure the correct information is entered at checkout.

Instawraps does not charge international buyers any tax, but it is the customer's responsibility to find out about their country’s customs regulations and fees (if applicable). The customer is responsible to pay any additional fees incurred.

If the customer refuses to pay any of the additional fees (if applicable), mentioned above, the carrier service may then return the package to the Instawraps shipping department, and the customer will then be responsible to pay for the return label + additional carrier fees + a restocking fee. 

If clearance is applicable, some carriers may charge the customer a fee for the clearance service, handling etc. Normally, EXPRESS shipments are exempt from clearance fees.

 

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