General Policy
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Samples
Most Instawraps products are color based and their appearance may vary according to screen resolution, lighting, photo quality, etc. The Instawraps team does their absolute best to upload pictures that represent the color as accurately as possible. Instawraps does, however, strongly encourage customers to order samples first and not base their assumptions and impressions of what color(s) will look like based, solely, on the pictures uploaded to the Instawraps website. By purchasing samples, customers will avoid delays and return requests; and save time and money.
Films
Textured Vinyl / Wood Grain: Please note that all grain vinyl wraps are produced horizontally (lengthwise). Meaning the largest pieces that can be applied vertically will be the width of the wrap (4 or 5 feet). When purchasing smaller pieces (1 or 2 feet) of this grain vinyl, customers will receive the grain running on the shorter end.
Directional Films: Please note, changing the direction (for example, horizontally, then vertically applied) of some film when applying it will change the unified look of the wrap and may result in slight color variations.
Seams: There are times during the manufacturing process that a roll needs to be connected to another roll to complete printing. The manufacturer may use tape to connect one edge of a roll to another edge, creating a seam. This happens once every 200-300 rolls. Please note, these seams are not made by Instawraps. The Instawraps fulfillment team would never use tape to connect two pieces of vinyl together.
3M 1080 / 2080 series: In 2020, 3M announced the release of their new 2080 series films in replacement of their 1080 series. 3M has improved their film and added a cap sheet to their gloss film series. 3M is constantly converting their colors from 1080 to 2080. While the Instawraps website will still list 1080 on the title and description of the product, as long as that specific color was converted by 3M and the 1080 stock has been sold, customers can expect to receive the 2080 film.
PPF & Tint: The Instawraps collection offers customers a vast breadth of customized tint and PPF products. There may be times when certain widths are not available, therefore Instawraps reserves the right to fulfill orders with an in-stock width while keeping true to the specified square footage selected at checkout. Please note, the Instawraps team understands the profession and is familiar with all possible projects these films can be used for.
The Instawraps fulfillment team will always do their best to contact the customer prior to fulfillment, if necessary. However, if the Instawraps team is unable to reach the customer, the order will be fulfilled according to the square footage selected but using the width available in-stock at the time of fulfillment. For example, if a customer purchased 5ft. x 8ft. of tint or PPF but the 5ft. width is not in-stock, Instawraps may fulfill the order using a 4ft. width by sending the order as 4ft. x 10ft. (which is equal to the same square footage–40sq.ft.).
Film Branding: Please note, the following products come from the manufacturer without any branding or logo: Avery Chrome series and 3M/Avery PPF.
3M Automotive Window Tint Products: Please note, there may be a printed 3M logo on 3M tint film products, this can easily be removed after installation, with a cloth and warm water.
3M Primer 94
Because of the ingredients in the 3M Primer 94 cans and pens, Instawraps cannot ship these products with express shipping due to regulations on packages shipped via planes.
Pre-order
Instawraps does not allow pre-orders on out-of-stock products.
Payments
For customer convenience, Instawraps now offers Canadian customers the ability to pay via Interac e-transfer, while U.S. customers can pay via Zelle. Instawraps also accepts all major credit cards.
Instawraps cannot receive Interac e-transfers from any Canadian customers using translated websites or mobile translation apps from English to French. Please only use English platforms as auto deposit does not recognize any translated webpages for Interac e-transfers and we will not be able to process or accept the payment.
Regarding e-transfer or Zelle orders: Because it may take up to ~30 minutes for Zelle or e-transfer payments to be processed, customers must send their payment right before pressing the “Complete order” button on the checkout page. Orders not paid, in full, within 30 minutes of completing the order will be cancelled.
If a customer has tried to place an order and was notified by the Instawraps website that their credit or debit card information did not go through, they may see the charges on their credit or debit card. This does not mean that Instawraps received the order or received payment. It means, in the attempt, the credit card/debit card company put the transaction on pending mode and will be released and put back to the customer’s account. The release time will depend on the customer’s bank.
Exceptions in order fulfillment
Instawraps works quickly and diligently to fulfill customer orders efficiently and accurately. Customer satisfaction is Instawraps’ top priority, leaving no room for error. To ensure efficiency in the production process, on rare occasion that an order placed is not available in one continuous piece, but is available in a few pieces, the customer may receive the item in more than one piece.
Please note that even if an order is sent in a few pieces, the standard minimum size per piece will typically be 10 feet. The Instawraps fulfillment team understands that there are projects where the full amount is needed in one piece, the customer should kindly include a note at checkout specifying that the order is required in one piece. Instawraps would like to avoid canceling orders, understanding every project has its own deadline and urgency, therefore, to complete an order, the Instawraps fulfillment team will send pieces as small as 5ft., if necessary.
Please note, the Instawraps Support team will make every effort to contact customers regarding their order fulfillment if a situation, similar to the ones noted above, arises. The support team will call, and if necessary, e-mail the customer to verify that the necessary changes are acceptable. If the Instawraps Support team does not receive a response via e-mail within 24 hours, the order will either be completed as stated above or cancelled.
Business Days
Instawraps operates out of locations in Canada and the U.S. Because of this, customers should note operating business days in both countries. For Canadian and International shipping addresses, customers should reference Canadian business days only, whereas customers with U.S. and Territories shipping addresses should reference both Canadian and U.S. business days.
Please note, business days does not include weekends, public holidays (USA and Canada) or days that Instawraps is closed according to our holiday closure times located on our Holiday Closure page. Business days mentioned on our policy refers to days that Instawraps is open for business. On days that Instawraps is closed (see Holiday closure page), those days do not count as business days for handling time nor for delivery times. s.
Customer accounts
Instawraps website is open to the public, worldwide. Therefore, to place an order, customers can add items to their cart and checkout as guests. Please note, to be able to collect points and redeem rewards with the Instawraps Wrap’n Roll Rewards Program, an account must be created prior to placing an order.
Please note, the Instawraps Support team will only communicate with the customer on file regarding specific orders. Customers calling may be asked to verify specific information on the account before proceeding with any inquiries regarding the specified order.
Registered E-mail on Account
Customers can request to change their registered email address on the Instawraps website or application. The new email address cannot be an address currently being used in the Instawraps system—this must be a new email account.
The only way to change an e-mail address on the account is to provide a new email that is not being used for any other account in the Instawraps system.
Wholesale Accounts
Instawraps is proud to offer wholesale discount pricing for professional, registered businesses Worldwide. To apply for a wholesale account, the registered account must prove volume of orders. Once an account has reached $5000+ and 5+ orders within the last 90 days, customers can request to be added to the wholesale program via email to our support team. Please note, customers cannot combine multiple accounts to add together total orders and dollars spent.
Instawraps reserves the right to terminate customer accounts without notice. Terminated accounts will lose all points accumulated.
Customer Service
The Instawraps Team is made up of vinyl wrap and customer service experts. The Instawraps Support Team is always willing to hear constructive criticism, positive or negative, on any part of the purchase and fulfillment processes. The support team will always do their best to help customers with any claims or concerns. There is, however, a zero-tolerance policy for any abusive behavior towards Instawraps’ staff. The Instawraps Support Team will interact respectfully and honestly with all customers but does expect the same in return. Instawraps will not tolerate any obscene language, insults, threats, or otherwise inappropriate verbal or physical interaction with any of its staff members. Customers that violate this zero-tolerance policy will be removed and banned from all of Instawraps’ marketplaces.
E-mails
The Instawraps Support team is happy to serve customer inquiries in the order they are received. Please note, the Instawraps Support team cannot answer e-mails regarding orders from other marketplaces (e.g., Amazon, eBay, etc.) and will not be able to assist with any e-mails that do not include order ID’s, when necessary.
Site preferences
Instawraps understands the need for customers to shop in their own currency. To select a different currency, please use the pull-down menu on the main page, top right corner, to switch to any of the 5 most popular currencies. Please note, checkout, shipping costs, and the in-cart shipping calculator will always be in CAD (Canadian Dollar).
Checkout notes
At checkout, customers have the option to add a note. Please be advised, the note section is intended for general instructions and requests and will only be fulfilled if possible. For example, to call if an out-of-stock product becomes available or request for fulfillment team to put vinyl in a plastic bag. Specific instructions that are not in accordance with the Instawraps policy will not be completed. For example, width can only be cut by 5ft and special requests for the vinyl wrap to be cut lengthwise, and similar such instructions, will not be fulfilled.
Coupon codes
All discount codes provided to customers expire 3 months after the coupon creation date. Some exceptions may apply, and extensions may be provided on a case-by-case basis.
Instawraps stock
Instawraps works around the clock to make sure that all advertised items are in stock, however, sometimes products may be on back order from the manufacturer. Instawraps receives shipments from manufacturer partners daily but there are no estimated arrival dates provided on out-of-stock products. The Instawraps management team asks that customers request a notification on the out-of-stock item’s product page to be notified as soon as the item is back in stock.
Please note, when browsing the Instawraps marketplace, certain products may be temporarily sold out or have low stock levels. It is important that customers understand that combining multiple items to their cart for one specific item will not bypass our fulfillment process. If after selecting a size variation within the product page, for example 60ft, and it shows sold out, this means that our stock level is less than 60ft total (even in multiple pieces). While customers may be able to add 40ft and 20ft to their cart, the Instawraps fulfillment team will not be able to fulfill the order as 60ft is not in stock.
Instawraps stock is updated daily, yet rare occurrences may arise where multiple customers place their orders at almost the exact same time and there is not enough stock to fulfill all the orders. Orders will always be fulfilled in the order they are received. In the unusual case that an order was placed, and the item is not available, an email will be sent to notify the customer, with three possible options of how to proceed. The options are a full refund, replacement, or wait for the item to come back in stock. If customers choose to wait for the item to be back in stock, Instawraps will automatically notify the customer as soon as the item has arrived and is shipped.
Instawraps apps
The following are policies in addition to the standard app policies:
Rewards Program- Instawraps has a fantastic rewards program designed to help customers earn points per dollar purchased. After collecting either $25, $50, or $75 worth of points, customers are able to use those points to get the amount earned discounted from their next order. This program has been designed to reward Instawraps’ customers’ loyalty by offering generous discounts. The points will be calculated from the product/s paid amount only. Please note, each discount code provided by the program will expire after 30 days.
As well, Instawraps is a Canadian based business, our website and checkout in in CAD and we put a tremendous effort to give our 1.2M US customer the option to shop and pay in their local currency.
Our rewards program is a Shopify app and support CAD only, as the default store currency is CAD.
When a customer place an order and collect points, those are calculated in a higher value than the cart and checkout, as the CAD conversion will give customers more points regardless that the checkout currency is USD. Means, if customers would collect in USD, they would get the exact same value as if it was collected and redeem in CAD, so the total rewarded amount vs redeemable amount is the same.
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Shipping, Returns and Refunds Policy
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Shipping Policy
Locations
The Instawraps team has a few shipping centers located throughout North America and can fulfill orders from any of them. Instawraps’ fulfillment decisions are based on a number of factors, including the shipping address provided and available stock levels.
Courier pick ups are scheduled at the end of the day after 4pm EST, whether the order placed by the customer has selected either express or standard shipping.
Instawraps is based in Canada, however, the Instawraps team is proud to say that world-wide shipping options are available. Instawraps offers standard and express shipping options for North American customers.
U.S. customers should note the following: Orders shipped via standard USPS or UPS Ground services will be shipped from inside the U.S. and customers WILL NOT be charged any taxes for international shipping. Because the Instawraps fulfillment team has created this unique solution to prevent customers from incurring any extra charges for international shipping, and to keep shipping costs as low as possible, please allow for up to 3 days handling time on U.S. orders shipped via USPS or UPS Ground.
Although the Instawraps fulfillment team does their absolute best to fulfill all orders on the same day they are received, orders after 11:00 AM EST may be shipped the next business day.
For customer convenience, Instawraps also offers Express shipping options at checkout. Express orders received before 11:00 AM EST will, typically, be shipped the same day.
Handling Times Notice
Handling times should not be confused with shipping date estimates. Handling time is the time an order is received to the moment it is handed over to the shipping carrier selected at checkout.
NON-Express Shipments Handling Times
Non-Express shipping method handling times may take up to 3 business days for fulfillment and shipment.
Express Shipments Handling Times
The cut-off time for express shipping methods is 11AM EST.
Orders placed on business days before 11AM EST with Express Shipping selected at checkout will typically be shipped same day. Although the Instawraps fulfillment team will always do their best to fulfill all orders on the same day they are received, orders placed after the cut-off time may be fulfilled on the next business day.
WHAT ARE CONSIDERED EXPRESS SHIPPING METHODS?
Purolator Express
UPS Expedited / Express (all kinds)
DHL Express Worldwide
FedEx 2DAY
FedEx Express Saver
FedEx Standard Overnight
FedEx Priority
FedEx Priority Overnight
FedEx International Economy
FedEx International Priority
SHIPPING METHODS NOT LISTED ABOVE ARE NOT CONSIDERED EXPRESS SHIPPING METHODS
When placing an order, it is the customers responsibility to ensure the correct address is entered, as it is not possible to make a change to the address afterward. Instawraps is not responsible for shipping errors if a customer enters the incorrect address when placing an order.
Please note that if Letter Post Shipping Service was selected at checkout for our free shipping samples, that service is a regular letter mail service that does not include tracking.
Signatures Required
Instawraps offers a high level of service, shipping, and quality products worldwide. Because of the cost and for quality assurance, Instawraps requires customer signatures on received parcels.
P.O. Box Addresses
For shipments to a P.O. box, a local shipping company must be selected by the customer at checkout. Only USPS (United States and Territories) and Canada Post (Canada) will deliver to P.O. box addresses—all other carriers will return the package to the Instawraps shipping department.
Canada Post for Canada
USPS for the United States, Hawaii, Puerto Rico, Guam, and the United States Virgin Islands
The Instawraps fulfillment team will not ship orders valued over $50 CAD to a P.O. box address. Any P.O. box orders are to be shipped at the customer’s own risk. Instawraps will not be responsible for any lost, stolen, or otherwise unreceived packages shipped to B.O. box addresses.
Instawraps will not take any responsibility for P.O. box shipments when checkout is completed with any carriers other than Canada Post for Canada and USPS for the U.S.A., Hawaii, Puerto Rico, Guam, and the United States Virgin Islands.
Shipping time estimates at checkout are provided by carriers and cannot be guaranteed by Instawraps. The carrier will provide an estimate according to the customer’s shipping location at the time the order is placed. Unforeseen circumstances, like inclement weather, may cause delays affecting the delivery date. Please be patient as the Instawraps fulfillment team is always doing their very best to get orders fulfilled and shipped as soon as possible.
In some cases, Instawraps reserves the right to use a different carrier, other than the one selected upon checkout, as long the service level is the same and the last estimated delivery date is no later than specified while checking out, on top of handling times, if applicable.
Please note, when an order is shipped in more than one package, the packages may be delivered on different days due to the carrier logistics and structure.
All Instawraps shipments will be tracked. Instawraps is not a shipping company, while Instawraps uses the most world’s most trusted shipping carriers for local and international shipments, Instawraps will take full responsibility for shipments that are lost in transit. Customers please note, once tracking shows delivered, Instawraps will not be able to take responsibility for lost or stolen packages. It is the customer's responsibility to protect their property.
Please note, Instawraps will always pay the extra fee for the ‘signature required’ option on all packages. Although Instawraps does opt for the signature upon delivery, the carrier may decide to leave a package on the porch or by the door depending on location or preferred agreement with the carrier company.
The Instawraps team is happy to offer free shipping, worldwide, for sample pieces while using a non-trackable letter post service.
Customers should never, under any circumstances, refuse a package ordered from Instawraps. The process of having a package returned to the Instawraps warehouse, is likely to be unsuccessful due to couriers’ structure, which is out of Instawraps’ control.
Instawraps will not be able to apply changes to orders marked fulfilled.
Instawraps ships all products in secure packaging. The Instawraps fulfillment team repackages most products to reduce customer shipping costs and to protect items from shifting due to oversized packaging.
In the event that a shipment has not arrived on time, and the tracking information shows that it has been shipped, please allow up to 10 business days before calling to claim a lost package. The Instawraps fulfillment team does their absolute best to ensure customers receive their orders as soon as possible. The entire Instawraps team thanks customers for their patience as carriers do, occasionally, experience shipping delays due to unforeseen circumstances. Customers may try to contact the carriers directly for more detail on the shipping status of their package.
Curbside Pickup
The cut-off time for same day pickup orders is 11am EST. Typically, pickup orders placed before 11am EST will be fulfilled and ready for pickup by the end of the day.
Pickup items placed after 11am EST will more likely be ready by the next business day.
Please note, there are no cancellations on pickup orders.
Please note, if a bag is required for the vinyl, this must be mentioned in the notes at checkout. The Instawraps fulfillment team will not be able to fulfill customer requests at the time of pickup due to high order volumes.
Please note, here at Instawraps, each order is customized according to the customer's order. Therefore, pickup orders that are not picked up by the customer on file, or an agent on behalf of said customer; within 90 calendar days, will be put back in stock and no refund will be given.
In some cases, items like custom prints, decals, etc. may not be ready for same day pickup. Customers will always be notified by email when their order is ready for pickup.
The “Curbside Pickup” option is ONLY available at the Instawraps Vaughan - Ontario location. Customers can choose the “Curbside Pickup” option at checkout. Once the order is fulfilled, an email will be sent to the email account on file stating the order is ready for pickup.
Please note, the order confirmation email should not be confused with the ready for pickup email, which states that the order now is fulfilled and ready to be picked up.
Please send us a WhatsApp message to 437-324-7460 upon arrival with your order number (starting with "E1..."). Please DO NOT knock on the door or ring the bell, simply send a message through WhatsApp. Once the pickup department receives this message, they will send a confirmation email to the email account on file. Customers must respond “CONFIRMED" and the order will then be released at the front door.
For customers that do not have WhatsApp downloaded, please call 1-866-258-6908 or 416-620-9545 upon arrival to have the confirmation email sent out as mentioned above.
Please note, the pickup process could take up to 15 minutes, depending on the time during the day, and curbside traffic.
Please note, the pickup confirmation process has been put in place by the Instawraps management team to prevent fraud and ensure that Instawraps’ customers receive their products safely and promptly.
Customers can send someone to pickup their order. The order will only be released after a written confirmation is received on our end.
To keep the pickup process quick and seamless for customers, Instawraps does not bag or box vinyl orders. If necessary, customers must request their item to be bagged upon checkout, in the notes section.
Pickup available:
Sunday - Closed
Monday - 10am to 12pm, 1pm to 4pm
Tuesday - 10am to 12pm, 1pm to 4pm
Wednesday - 10am to 12pm, 1pm to 4pm
Thursday - 10am to 12pm, 1pm to 4pm
Friday - 10am to 12pm, 1pm to 3pm
Saturday - Closed
Public Holidays - Closed
Always check the Instawraps google account, in the link below, for updated days of operation.
https://g.page/instawrapshop
Address:
Instawraps
8001 Weston Road, Unit #3
Woodbridge, Ontario
L4L 9C8
Canada
866-258-6908
International Shipments
If an international customer would like to add their VAT or tax ID for customs purposes, please enter the VAT or tax ID following the company name. Instawraps will add that ID to the commercial invoice. Without exception, this ID needs to be added each time the customer makes an order.
Instawraps cannot make any changes to the commercial invoice’s customer information. Please ensure the correct information is entered at checkout.
Instawraps does not charge international buyers any tax, but it is the customer's responsibility to find out about their country’s customs regulations and fees (if applicable). The customer is responsible to pay any additional fees incurred.
If the customer refuses to pay any of the additional fees (if applicable), mentioned above, the carrier service may then return the package to the Instawraps shipping department, and the customer will then be responsible to pay for the return label + additional carrier fees + a restocking fee.
If clearance is applicable, some carriers may charge the customer a fee for the clearance service, handling etc. Normally, EXPRESS shipments are exempt from clearance fees.
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TERMS OF US OVERVIEW
This website is operated by Instawraps. Throughout the site, the terms “we”, “us” and “our” refer to Instawraps. Instawraps offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 - PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our Returns Policy.
SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
SECTION 8 - THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
SECTION 10 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.
SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Instawraps, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless Instawraps and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Instawraps, 8001 Weston Road, Unit #3, Woodbridge, ON L4L9C8, Canada.
SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 20 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at support@instawraps.ca
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Privacy Policy
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This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.instawrapshop.ca (the “Site”).
Personal information we collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”.
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
How do we use your personal information?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
Sharing you personal Information
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Behavioral advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
Do not track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
Your rights
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
Data retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
Minors
The Site is not intended for individuals under the age of 12.
Contact us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at support@instawraps.ca or by mail using the details provided below:
Instawraps
[Re: Privacy Compliance Officer]
Instawraps, 8001 Weston Road, Unit #3, Woodbridge, ON L4L9C8, Canada.
