The Instawraps team has a few shipping centers located throughout North America and can fulfill orders from any of them. Instawraps’ fulfillment decisions are based on a number of factors, including the shipping address provided and available stock levels.

Instawraps is based in Canada, however, the Instawraps team is proud to say that worldwide shipping options are available. Instawraps offers standard and express shipping options for North American customers.

U.S. customers should note the following: Orders shipped via UPS Ground, FedEx Ground Home Delivery, FedEx 2 Day, FedEx International First, UPS 2nd Day Air, UPS 3 Day Select, UPS Next Day Air services will be shipped from inside the U.S. and customers generally will not incur cross-border import charges for shipments fulfilled domestically from inside the U.S.; applicable sales taxes, if any, are determined separately. Because the Instawraps fulfillment team has created this unique solution to prevent customers from incurring any extra charges for international shipping, and to keep shipping costs as low as possible.

Although the Instawraps fulfillment team makes every reasonable effort to fulfill all orders on the same-day they are received, orders after 11:00 AM EST may be shipped the next business day.

For customer convenience, Instawraps also offers Express shipping options at checkout. Express orders received before 11:00 AM EST will, typically, be shipped the same-day.

Please note, shipments are scheduled for pickup at the end of each business day. Pickup times may vary slightly depending on logistics and carrier availability, but our standard practice is to have all shipments ready for pickup by the end of the business day.

Our team ensures that all orders due for shipment on the same-day are properly prepared, packaged, and labeled for shipment pickup. We maintain high standards of quality control to guarantee that orders are ready for pickup at the designated time.

Handling times should not be confused with shipping date estimates. Handling time is the time an order is received to the moment it is handed over to the shipping carrier selected at checkout.

Non-Express shipping method handling times may take up to 3 business days for fulfillment and shipment.

The cut-off time for express shipping methods is 11AM EST.

Orders placed on business days before 11AM EST with Express Shipping selected at checkout will typically be shipped same-day. Although the Instawraps fulfillment team will always do their best to fulfill all orders on the same-day they are received, orders placed after the cut-off time may be fulfilled on the next business day.

Canada:

DHL Express Worldwide

FedEx 2Day

FedEx International Economy

FedEx International Priority

FedEx Priority Overnight

Purolator Express

UPS Expedited

UPS Worldwide Expedited

UPS Worldwide Express

UPS Worldwide Express Saver

USA:

FedEx 2 Day

FedEx International First

UPS 2nd Day Air

UPS 3 Day Select

UPS Next Day Air

DHL Express Worldwide

FedEx International Economy

FedEx International Priority

UPS Worldwide Expedited

UPS Worldwide Express

To ensure smooth processing and delivery, it is imperative for customers to provide accurate delivery information at the time of placing an order. It is the responsibility of the customer to accurately enter the delivery address during the checkout process. Customers are advised to double-check and verify the correctness of the delivery address before confirming their order.

Once an order is placed, our system automatically processes the provided delivery address for fulfillment. We do not have the capability to alter or change the delivery address once the order has been processed.

Instawraps holds no liability for orders delivered to incorrect addresses due to customer error. Orders delivered to incorrect addresses due to customer error are not eligible for refunds or replacements. Customers may be required to place a new order with the correct delivery address and bear any associated costs.

Please note that if Letter Post Shipping Service was selected at checkout for our free shipping samples, that service is a regular letter mail service that does not include tracking.

For all Canadian deliveries, we require a signature upon receipt of the order to ensure that your package is securely received. If you prefer not to provide a signature, please leave a note in the 'Order Notes' section at checkout, and we will proceed with your delivery according to your instructions. By choosing to waive the signature requirement, you acknowledge and accept full responsibility for the security of your package upon delivery.

Please note, in advance to send out your item in the most secure way, we use boxes and tubes that are sealed completely. For the boxes, we use high-tack tape, and for the tubes we use heavy duty industrial staples to seal the caps on the edges. The staples should be removed completely before taking the product/s out of the tube, as it might scratch and damage the external layer of the material if the staples aren't removed.

We won't be responsible for any damage caused by removing the item before removing all staples.

Please note, shipping vinyl wrap is a complex process that requires meticulous attention to detail. Our dedicated team works diligently to ensure that each order is carefully packaged and securely sealed to our strict standards. However, despite our best efforts, it is not uncommon for the edges of the film to incur minor scratches and imperfections during transportation.

It's worth noting that since the edges of the film are utilized for stretching, imperfections within 1 inch from each edge are not deemed defects.

For shipments to a P.O. box, a local shipping company must be selected by the customer at checkout. Only USPS (United States and Territories) and Canada Post (Canada) will deliver to P.O. box addresses-all other carriers will return the package to the Instawraps shipping department.

Canada Post for Canada

USPS for the United States, Hawaii, Puerto Rico, Guam, and the United States Virgin Islands

The Instawraps fulfillment team will not ship orders valued over $50 CAD to a P.O. box address. Any P.O. box orders are to be shipped at the customer’s own risk. Instawraps will not be responsible for any lost, stolen, or otherwise unreceived packages shipped to P.O. box addresses.

Instawraps will not take any responsibility for P.O. box shipments when checkout is completed with any carriers other than Canada Post for Canada and USPS for the U.S.A., Hawaii, Puerto Rico, Guam, and the United States Virgin Islands.

Shipping time estimates at checkout are provided by carriers and cannot be guaranteed by Instawraps. The carrier will provide an estimate according to the customer’s shipping location at the time the order is placed. Unforeseen circumstances, like inclement weather, may cause delays affecting the delivery date. Please be patient as the Instawraps fulfillment team is always doing their very best to get orders fulfilled and shipped as soon as possible.

At Instawraps, we prioritize transparency and efficiency in our operations. To set accurate delivery expectations, we exclude non-business days from our delivery and fulfillment timelines. Orders made on non-business days are processed on the next business day. Our website features a holiday chart listing our recognized holidays, which are considered non-business days. We encourage customers to consult this chart when planning orders for realistic delivery estimations.

In some cases, Instawraps reserves the right to use a different carrier, other than the one selected upon checkout, as long the service level is the same and the last estimated delivery date is no later than specified while checking out, on top of handling times, if applicable.

Paid parcel shipments are generally tracked. Free sample shipments sent by non-trackable letter post are an exception. Instawraps is not a shipping company, while Instawraps uses some of the world’s most trusted shipping carriers for local and international shipments, Instawraps will take full responsibility for shipments that are lost in transit. Customers please note, once tracking shows delivered, Instawraps will not be able to take responsibility for lost or stolen packages. It is the customer's responsibility to protect their property.

Instawraps may offer free worldwide shipping for eligible sample pieces using a non-trackable letter-post service.

Customers should never, under any circumstances, refuse a package ordered from Instawraps. The process of having a package returned to the Instawraps warehouse, is likely to be unsuccessful due to couriers’ structure, which is out of Instawraps’ control.

Instawraps will not be able to apply changes to orders marked fulfilled.

Instawraps ships all products in secure packaging. The Instawraps fulfillment team repackages most products to reduce customer shipping costs and to protect items from shifting due to oversized packaging.

In the event that a shipment has not arrived on time, and the tracking information shows that it has been shipped, please allow up to 10 business days before calling to claim a lost package. The Instawraps fulfillment team makes every reasonable effort to ensure customers receive their orders as soon as possible. The entire Instawraps team thanks customers for their patience as carriers do, occasionally, experience shipping delays due to unforeseen circumstances. Customers may try to contact the carriers directly for more detail on the shipping status of their package.

Same-day local delivery option is only available for customers who are located in Ontario, Canada.

Orders placed between 10 AM and 3 PM EST will be dispatched within 1 hour, ensuring prompt delivery and minimal delays.

Orders placed outside this time window will be dispatched the next business day within 1 operational hour of our service resuming (after 10 AM EST).

This policy is designed to ensure that all orders are processed efficiently and reach our customers as quickly as possible.

Please note that orders paid via e-transfer will be dispatched within one hour of full payment being received.

In some cases, certain items like custom prints, decals etc.. might not be eligible for same-day fulfillment. If this occurs, you will always be notified by email regarding the status of your items/order. This email will inform you when your items are fulfilled and on their way.

Please note, you will receive notifications regarding the progress of your delivery once it is on its way. In some cases, you will also be able to track the delivery. This allows you to stay updated on the estimated arrival time of your order.

All same-day delivery orders are expected to be delivered before 5 PM EST.

To ensure the safety of your products during delivery, Instawraps will securely bag or box all orders. We take great care in packaging to protect your items during transit.

Upon delivery, please be prepared to undergo a verification process. You will need to present a valid photo ID or a screenshot of the confirmation email for the consent waiver required for the signature and verification process. This step is crucial to ensure that your order is delivered to the correct recipient securely.

If you wish to authorize someone else to accept the delivery on your behalf, please email support@instawraps.ca with their identification details.

It is the customer’s responsibility to accept the order and maintain communication with the driver upon delivery.

Please be aware that if a customer is unable to accept delivery, additional charges may apply.

By choosing our same-day delivery option, you can trust that Instawraps is dedicated to providing a swift and secure delivery service tailored to meet your needs.

The cut-off time for same-day pickup orders is 11am EST. Typically, pickup orders placed before 11am EST will be fulfilled and ready for pickup by the end of the day.

Should an order be placed after 11 a.m. EST and necessitate same-day collection, customers have the option to pay an additional fee of $25 for same-day pickup during the checkout process.

Pickup items placed after 11am EST will more likely be ready by the next business day.

Customers have the option to return pickup orders (only eligible for return items), subject to a 20% restocking fee.

Pickup orders can be returned within 30 days of the purchase date, provided that the item(s) are unused, in the same condition as received, and in their original packaging. All returns for pickup orders will incur a restocking fee of 20%. This fee is deducted from the refunded amount and is non-negotiable.

Please note, pickup orders must be picked up by the customer within 14 calendar days.

Please note, Instawraps has implemented an adjusted return policy for orders that remain unpicked for a period of two weeks. A restocking fee of 20% will be applied to all eligible returns of unpicked orders. This fee is non-negotiable and will be deducted from the refunded amount. Customers have until the order fulfillment date to cancel their order without incurring a restocking fee. Once an order is fulfilled, it becomes subject to the return policy.

In some cases, items like custom prints, decals, etc. may not be ready for same-day pickup. Customers will always be notified by email when their order is ready for pickup.

The “Curbside Pickup” option is ONLY available at the Instawraps Vaughan - Ontario location. Customers can choose the “Curbside Pickup” option at checkout. Once the order is fulfilled, an email will be sent to the email account on file stating the order is ready for pickup.

Instawraps is pleased to introduce an expedited pickup option for our customers. With this option, customers are guaranteed to be able to pick up their orders by 3:30 PM on business days.

An expedited pickup fee of $25 will be applied to orders selecting this option during checkout. By choosing the expedited pickup option and paying the associated fee, customers can be confident that their orders will be ready for pickup by 3:30 PM on business days.

Expedited pickup offers customers added flexibility and convenience by allowing them to plan their schedules accordingly. Please note, that policy is for items that have no production timeline only.

Please note, the order confirmation email should not be confused with the ready for pickup email, which states that the order now is fulfilled and ready to be picked up.

Please send us a WhatsApp message to 437-324-7460 upon arrival with your order number (starting with "E1..."). Please DO NOT knock on the door or ring the bell, simply send a message through WhatsApp. Once the pickup department receives this message, they will send a confirmation email to the email account on file. Customers must respond “CONFIRMED" and the order will then be released at the front door.

For customers that do not have WhatsApp downloaded, please call 1-866-258-6908 or 416-620-9545 upon arrival to have the confirmation email sent out as mentioned above.

Please note, the pickup process could take up to 15 minutes, depending on the time during the day, and curbside traffic.

Please note, the pickup confirmation process has been put in place by the Instawraps management team to prevent fraud and ensure that Instawraps’ customers receive their products safely and promptly.

Customers can send someone to pick up their order. The order will only be released after a written confirmation is received on our end.

To keep the pickup process quick and seamless for customers, Instawraps does not bag or box vinyl orders. If necessary, customers must request their item to be bagged upon checkout, in the notes section.

Pickup available:

• Sunday - Closed
• Monday - 10am to 12pm, 1pm to 4pm
• Tuesday - 10am to 12pm, 1pm to 4pm
• Wednesday - 10am to 12pm, 1pm to 4pm
• Thursday - 10am to 12pm, 1pm to 4pm
• Friday - 10am to 12pm, 1pm to 3pm
• Saturday - Closed
• Public Holidays - Closed

Always check the Instawraps google account, in the link below, for updated days of operation.

https://g.page/instawrapshop

Address:

• Instawraps
• 8001 Weston Road, Unit #3
• Woodbridge, Ontario
• L4L 9C8
• Canada
• 866-258-6908

Customers with an existing curbside pickup order may have the option to change the delivery method after the original order has been placed. Available options may include upgrading the order to same-day pickup or converting the pickup order to an eligible shipping service.

The applicable fulfillment, shipping, cancellation and return policies continue to apply after a delivery method is changed. Review the appropriate option below for the specific process and requirements.

Now Instawraps customers have the option to upgrade their delivery option from the curbside pickup to same-day pickup service.

To upgrade to Same Day Pickup, open your order confirmation email, click on "Upgrade to Same Day Pickup," and follow the instructions provided on the webpage.

To ensure timely fulfillment, please complete your checkout by 3:00 PM EST. This will allow us adequate time to prepare your order for same-day pickup.

Orders can be collected during our standard pickup hours: Monday to Friday, from 10:00 AM to 12:00 PM and 1:00 PM to 4:00 PM.

Please be aware that all standard pickup policies will apply to this upgrade, including those related to cancellations and returns. This means that any rules or conditions that normally govern our pickup services, such as time frames for cancellations, procedures for returning items, and any associated fees, will remain in effect.

If you decide to cancel or return your order after upgrading, you will need to follow the same guidelines as you would for any standard pickup. It's important to review these policies carefully to ensure you understand your options and obligations.

Now Instawraps customers have the option to upgrade curbside pickup order to a specific shipping service.

To upgrade to a Shipping Service, open your order confirmation email and click on "Upgrade to a Shipping Option", and follow the instructions provided on the webpage.

Please include your initial order ID in the note section before placing your order.
When you choose to upgrade, your initial order will be reprocessed as though it was a new purchase. This ensures that your order will be fulfilled and shipped according to our standard procedures, maintaining the same level of care and attention.

It's important to understand that this upgrade does not alter our existing shipping policies. All standard and express shipping policies will still apply, including those that govern cancellations and returns.

This means that if you need to make any changes or wish to return your order, you will still be subject to the same terms and conditions as with any other order.

International Commercial Invoice Policy

If an international customer would like to add their VAT or tax ID for customs purposes, please enter the VAT or tax ID following the company name. Instawraps will add that ID to the commercial invoice. Without exception, this ID needs to be added each time the customer makes an order.

To comply with international customs regulations and streamline the shipping process, customers who wish the VAT or tax ID to be included on the commercial invoice are advised to specify this requirement in the order notes.

Instawraps cannot make any changes to the commercial invoice’s customer information. Please ensure the correct information is entered at checkout.

Instawraps does not charge international buyers any tax, but it is the customer's responsibility to find out about their country’s customs regulations and fees (if applicable). The customer is responsible to pay any additional fees incurred.

If the customer refuses to pay any of the additional fees (if applicable), mentioned above, the carrier service may then return the package to the Instawraps shipping department, and the customer will then be responsible to pay for the return label + additional carrier fees + a restocking fee.

If clearance is applicable, some carriers may charge the customer a fee for the clearance service, handling etc. Normally, EXPRESS shipments are exempt from clearance fees.

Instawraps offers customers the convenience of ordering custom sizes for their project. Because each order is custom cut and/or repackaged to prevent damage during shipping, orders marked fulfilled can no longer be cancelled.

Cancellations can only be made prior to the order being fulfilled. Any orders cancelled after fulfillment will be subject to a restocking fee of 20% to 50%, regardless of tracking progress.

Once an order is fulfilled, customers will receive an email with fulfillment details. Customers may also access these details on their Instawrapshop.ca account.

For eligible returns, the standard return window is 30 days from the purchase date. Once 30 days have elapsed, Instawraps generally cannot offer a return or refund unless another written warranty or policy specifically applies.

To be eligible for a return, item(s) must be unused, in the same condition that it was received, and in the original packaging.

Instawraps is introducing a revised return policy on all returnable items for pickup orders. Customers now have the option to return pickup orders, subject to a 20% restocking fee.

Pickup orders can be returned within 30 days of the purchase date, provided that the item(s) are unused, in the same condition as received, and in their original packaging.

All returns for pickup orders will incur a restocking fee of 20%. This fee is deducted from the refunded amount and is non-negotiable.

Instawraps has implemented an adjusted return policy for orders that remain unpicked for a period of two weeks. A restocking fee of 20% will be applied to all eligible returns of unpicked orders. This fee is non-negotiable and will be deducted from the refunded amount.

Please note, customers have until the order fulfillment date to cancel their order without incurring a restocking fee. Once an order is fulfilled, it becomes subject to the return policy.

At Instawraps, we provide a material warranty for our products to ensure customer satisfaction and confidence in the quality of our materials.

Warranty claims made after installation are eligible for coverage for a period of one year from the date of purchase, exclusively for installations conducted by Certified Installers.

Customers seeking warranty coverage for post-installation claims must submit their claim to Instawraps within the one-year warranty period, along with proof of installation by a Certified Installer.

Upon receipt of a warranty claim, Instawraps will evaluate the claim and may request additional information or inspection if necessary.

Instawraps is committed to providing ongoing support to customers, including assistance with warranty claims, and ensuring customer satisfaction with our products and services.

Customers should inspect film carefully before installation and again immediately after installing a small test portion. If a suspected material defect is observed, stop installation and contact Instawraps before continuing. Continued installation of material after a visible concern is identified may affect claim eligibility.

Please be advised of the possibility of film haze, which may appear similar to a defect.

At Instawraps, we prioritize delivering top-quality products.

Film haze can occur during shipping and storage as a result of environmental factors such as temperature changes and humidity. This haze may give the appearance of a defect on the vinyl film's surface. We want to reassure our customers that film haze is easily removable during the installation process. By applying heat from a heat gun while installing the film, the haze dissipates, restoring the clarity and quality of the vinyl film.

Customers are advised to carefully inspect their vinyl film upon receipt. If haze is observed, it should not be considered a defect.

Please note that Instawraps cannot be held responsible for any defects, issues, or incompatibilities that may arise from the application of ceramic coatings, sealants, or any other materials either on top of or beneath the vinyl wrap, paint protection film (PPF), or any other products purchased from us.

Our responsibility is limited to providing high-quality materials, and we do not guarantee performance or compatibility when additional treatments or coatings are involved. By purchasing from Instawraps, you acknowledge and accept that it is the installer’s and end user’s responsibility to ensure proper application and compatibility with any existing or future coatings.

In most cases, once the Instawraps support team has determined that a customer’s film is, indeed, defected, the Instawraps support team will not even bother opening a claim with the brand, creating a longer wait time for the customer to receive help. Rather, the support team will take it upon themselves to assist the customer directly by offering a replacement film or refund for the defected claimed amount. Please note, the Instawraps support team prides itself on serving customers, however, if the defected claimed amount is returned with more than 10% installed, Instawraps will not be able to take responsibility for the defective film. Defected film will immediately draw the installer’s attention. Please DO NOT install the rest of the film and contact Instawraps’ support team right away. Please remember that Instawraps will not approve any claims until the film has been received and inspected by the Instawraps claims department.

Any custom print, including all camouflage, marble, etc., in addition to any custom design requested, is NON-REFUNDABLE, no exceptions. Please contact Instawraps immediately if there is a problem with an order upon arrival or the item received is not what was purchased. The Instawraps team will make every reasonable effort to assist customers.

Prior to returning an item, customers must send an email to support@instawraps.ca or reply to the order confirmation, explain the reason for their return request and provide all necessary information and photos, if applicable.

Once a return is received and inspected, Instawraps will send an email notifying the customer that the return item has been received. Return items must be received in unused and return-eligible condition. Instawraps will also notify the customer of the approval or rejection of the claim. If approved, the refund will be processed, and the credit will automatically be applied back to the original payment method used at checkout. Instawraps asks that customers please be patient as this process may take a few business days to reflect back on the account from which the original payment was made.

Customers may be subject to a restocking fee of up to 20%. The exact amount is to be determined by the Instawraps claims department, depending on stock level when order was processed, quantity purchased, size of the item, full or partial roll, etc.

If approved, a refund will be applied by Instawraps approximately 3 business days after receiving the returned package. Please note, credit card providers may hold refunds for several days before releasing the funds back into the credited account.

Please be advised that for orders paid via E-transfer, any refunds issued will be provided as store credit exclusively. Consequently, the refunded amount will not be returned to your original payment method but will instead be available for use towards future purchases.

To return a product:

Canadian customers should mail their package to:

• Instawraps
• 8001 Weston Road, Unit #3
• Woodbridge, Ontario
• L4L 9C8
• Canada
• 866-258-6908

USA customers should mail their package to:

• Instawraps
• 3221 SOUTHWESTERN BLVD
• \# 293
• ORCHARD PARK, NY
• 14127
• United States
• 866-258-6908

Customers are responsible for paying their own shipping costs on return items. The original shipping costs are non-refundable.

If a product is replaced due to damage or fulfillment error, the new package will be shipped with the same level of service selected in the original order.

Depending on shipping address and stock level, the time it may take for a replacement product to arrive may vary.

Customers are strongly recommended to use a trackable shipping service and purchase shipping insurance when sending returns back to Instawraps. Instawraps is not responsible for any return parcels lost, stolen, or damaged in transit.

This Privacy Policy describes how Instawraps (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from instawrapshop.ca (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information that you directly submit to us through our Services may include:

Basic contact details including your name, address, phone number, email.

Order information including your name, billing address, shipping address, payment confirmation, email address, phone number.

Account information including your username, password, security questions.

Shopping information including the items you view, put in your cart or add to your wishlist.

Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.

Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

Companies who support our Site and Services, such as Shopify.

Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.

When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party's policies or practices. For more information, see the section below, Third Party Websites and Links.

Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, to send notifications to you related to your account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and to enable you to post reviews.

Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.

Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.

Communicating with you. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you.

Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimize the Services). We may also permit third parties and service providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.

For additional information about Shopify cookies, visit Shopify Cookie Policy.

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).

With business and marketing partners, including Shopify, to provide services and advertise to you. We use Shopify to support personalized advertising with third-party services. Our business and marketing partners will use your information in accordance with their own privacy notices.

When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations, with your consent.

With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.

In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

In the past 12 months, we have disclosed the following categories of personal information and sensitive personal information (denoted by \) about users for the purposes set out above in "How we Collect and Use your Personal Information" and "How we Disclose Personal Information"*:

Category

Categories of Recipients

Identifiers such as basic contact details and certain order and account information

Commercial information such as order information, shopping information and customer support information

Internet or other similar network activity, such as Usage Data

Vendors and third parties who perform services on our behalf (such as Internet service providers, payment processors, fulfillment partners, customer-support partners and data-analytics providers)

Business and marketing partners

Affiliates

We do not use or disclose sensitive personal information for the purposes of inferring characteristics about you.

For purposes of privacy laws that define certain advertising disclosures as a “sale” or “sharing,” our use of advertising and marketing partners may involve the sale or sharing of the categories of personal information described below.

Category of Personal Information

Categories of Recipients

Identifiers such as basic contact details and certain order and account information

Business and marketing partners

Commercial information such as records of products or services purchased and shopping information

Business and marketing partners

Internet or other similar network activity, such as Usage Data

Business and marketing partners

The Services may enable you to post product reviews and other user-generated content. If you choose to submit user generated content to any public area of the Services, this content will be public and accessible by anyone.

We do not control who will have access to the information that you choose to make available to others, and cannot ensure that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information that you make publicly available, or for the accuracy, use or misuse of any information that you disclose or receive from third parties.

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.

As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

Right to Access / Know. You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.

Right to Delete. You may have a right to request that we delete personal information we maintain about you.

Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.

Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.

Right to Opt out of Sale or Sharing or Targeted Advertising. You may have a right to direct us not to "sell" or "share" your personal information or to opt out of the processing of your personal information for purposes considered to be "targeted advertising", as defined in applicable privacy laws. Please note that if you visit our Site with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will automatically treat this as a request to opt-out of the "sale" or "sharing" of information for the device and browser that you use to visit the Site.

Right to Limit and/or Opt out of Use and Disclosure of Sensitive Personal Information. You may have a right to direct us to limit our use and/or disclosure of sensitive personal information to only what is necessary to perform the Services or provide the goods reasonably expected by an average individual.

Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.

Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.

Appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.

Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

We use Shopify's ad services such as Shopify Audiences to help personalize the advertising you see on third party websites. To restrict Shopify merchants that use these ad services from using your personal information for such services, visit https://privacy.shopify.com/en.

Where applicable, Shopify also provides privacy-choice tools at privacy.shopify.com.

If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.

Please note that we may transfer, store and process your personal information outside the country you live in, including the United States. Your personal information is also processed by staff and third party service providers and partners in these countries.

If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call 866-258-6908 or email us at support\@instawrapshop.ca or contact us at Instawraps, 8001 Weston Road, #3, Woodbridge ON L4L 9C8, Canada.