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Shopping & Products
Can I be notified when a product is back in stock?
We offer a program that allows you to request notifications when an item is back in stock. On the product page, you'll find a 'Notify Me' button next to 'Add to Cart.'
Click on it to select your preferred notification method—email, SMS, or both. Once confirmed, you'll be notified as soon as the item is available again.
The product is showing out of stock. When will it be back in stock?
If a product is unavailable, it is likely in the production process. Our inventory will be updated promptly as soon as the item is back in stock.
How many feet of material would I need to wrap my car?
Great question. Please use our special Size Chart to match the amount of material needed.
Can you print a custom design?
Yes! Please visit our customization center >> https://www.instawrapshop.ca/pages/customization-center
After selecting the type of print film and its finish, you will be able to review our size options, instructions, and file upload guidelines.
If you need any help with creating the file, simply send us an email, and our production team will reach out to you to discuss this further.
Do you offer car wrapping services?
At present, we do not provide in-house services.
However, we do offer a linking program to connect you with one of our major wrap shop partners who can handle the installation for you.
Can I walk in and check colors myself?
Currently, we do not have a showroom for browsing colors in-store, but we are actively working on this and other exciting initiatives.
For now, you can view samples by purchasing them on our website. These samples can either be picked up (for Ontario residents) or shipped directly to you.
Do you carry 3M 1080 and 2080 vinyl?
Yes, we do carry both 1080 and 2080. 3M started launching 2080 mid-2019, and at the moment (June 2022), they are still converting some colors.
Whatever is still 1080-we have it. Whatever has already been converted to 2080; we either have sold out of the 1080 and carry only 2080, or we have some 1080 and some 2080, depending on whether we still have 1080 in stock, or on whether it was converted very recently.
There are many colors that we only have 2080, in addition to the 6 new 2080 colors 3M launched when they started the 2080 conversion.
Does the grain of the textured vinyl run on the length or the width?
Please note that all grain vinyl wraps are produced horizontally (lengthwise). Meaning the largest pieces that can be applied vertically will be the width of the wrap (4 or 5 feet). When purchasing smaller pieces (1 or 2 feet) of this grain vinyl, customers will receive the grain running on the shorter end.
Do all films have branded backing papers?
Yes, but please note the following products come from the manufacturer without any branding or logo: Avery Chrome series and 3M/Avery PPF.
There is a 3M print logo on 3M tint film products. Can this be removed?
Yes, there may be a printed 3M logo on 3M tint film products, this can easily be removed after installation, with a cloth and warm water.
Can I express ship the 3M Primer 94 cans and pens?
Because of the ingredients in the 3M Primer 94 cans and pens, Instawraps cannot ship these products with express shipping due to regulations on packages shipped via planes.
Will I get the wrap in one piece?
There are times during the manufacturing process that a roll needs to be connected to another roll to complete printing. The manufacturer may use tape to connect one edge of a roll to another edge, creating a seam. This happens once every 200-300 rolls. Please note, these seams are not made by Instawraps. The Instawraps fulfillment team would never use tape to connect two pieces of vinyl together.
Please note that even if an order is sent in a few pieces, the standard minimum size per piece will typically be 10 feet. The Instawraps fulfillment team understands that there are projects where the full amount is needed in one piece, the customer should kindly include a note at checkout specifying that the order is required in one piece. Instawraps would like to avoid canceling orders, understanding every project has its own deadline and urgency, therefore, to complete an order, the Instawraps fulfillment team will send pieces as small as 5ft., if necessary.
The Instawraps Support team will make every effort to contact customers regarding their order fulfillment if a situation, similar to the ones noted above, arises. The support team will call or e-mail the customer for approval of these changes. If the Instawraps Support team does not receive a response via e-mail within 24 hours, the order will either be completed as stated above or cancelled.
How do camo samples display wrap design?
Camo samples showcase the intricate patterns shapes, colors, and finishes of our camouflage designs, providing customers with a visual representation of our products. Camo samplesnot convey the size or scale of the shapesdue to their size constraints. Customers should refer to additional resources provided for assistance in visualizing the patterns.
What should I do if I notice film haze on my vinyl upon receipt?
Film haze, often mistaken for a defect, can occur during shipping and storage as a result of environmental factors such as temperature changes and humidity, and can be easily removed during installation using a heat gun. Customers are advised to inspect their vinyl upon receipt and apply heat to affected areas during installation to restore clarity.
What are the payment options?
At checkout, the available payment options will be displayed. You can pay using:
- Credit card
- Debit card
- E-transfer (available in Canada)
- Zelle (available in the USA)
- Sezzle (Pay Over Time option)
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Are the delivery days presented upon checkout accurate?
The delivery estimates shown at checkout come directly from our carriers' portals and are tailored to your specific location. While we cannot guarantee the exact arrival date of your package, our carriers aim to provide consistent and accurate delivery times. For customers in Ontario, Canada, Instawraps also offers a same-day local delivery option. Orders placed between 10:00 AM and 3:00 PM EST are eligible for same-day dispatch, ensuring prompt delivery within Ontario.
When will my order be fulfilled?
Instawraps aims to fulfill all orders on the same day they are received. Orders placed before 11:00 AM EST are typically shipped the same day. Orders placed after 11:00 AM EST may be shipped the next business day.
For customers in Ontario, Canada, we offer a same-day local delivery option. Orders placed between 10:00 AM and 3:00 PM EST are dispatched within 1 hour and are expected to arrive before 5:00 PM EST. Orders placed outside these hours or on non-business days will be dispatched the next business day after 10:00 AM EST.
Express shipping options are also available at checkout, with express orders received before 11:00 AM EST generally shipped the same day.
Can I make changes to a fulfilled order?
Instawraps will not be able to apply changes to orders marked fulfilled.
What is Seel Purchase Protection?
Seel Purchase Protection is an optional service that safeguards your order against issues such as damage, loss, or theft during shipping. It ensures that you can receive a replacement or refund if any problems arise.
For more information, please visit: Worry-Free Delivery page on our website.
What payment methods do you accept?
We accept all major credit cards.
Canadian customers can pay via E-transfer, and U.S. customers via Zelle.
We also offer a partial payment plan through Sezzle, which allows you to split your purchase into four equal, interest-free payments.
The first payment is due at checkout, and the remaining payments are automatically deducted every two weeks.
Can I pay via Interac e-transfer?
Instawraps now offers Canadian customers the ability to pay via Interac e-transfer.
Can I pay via Zelle?
U.S. customers can pay via Zelle.
Since Zelle and e-transfer payments may take up to 30 minutes to process, customers should send their payment immediately before clicking the 'Complete Order' button at checkout.
Orders not fully paid within 30 minutes of completion will be canceled.
Does Instawraps offer a partial payment option?
Yes. Instawraps offers Sezzle as a payment option, allowing customers to split their purchase into four equal, interest-free payments.
The first payment is made at checkout, and the remaining payments are automatically deducted every two weeks.
For more information, please visit:About Sezzlepage on our website.
What should I do if the payment has failed or is not going through?
This issue is likely caused by a mismatch between the information provided and the details registered to your card.
Please ensure that the billing address on your account matches the one linked to your card.
Alternatively, the issue could be due to an expired card or an error in entering the card number.
Please review all details thoroughly before attempting again.
Can I save more than one card to my account?
Instawraps does not store or save credit card information, meaning there is no option to save card details to your account.
However, you can use your browser's built-in functionality to save your credit card information and link it to our payment page for convenience.
Do I have to pay tax?
As a Canada-based company, we charge tax exclusively to Canadian customers.
Orders shipped to Canadian addresses will include the applicable provincial tax, while orders shipped outside Canada are not subject to tax.
Please review your country's customs laws and regulations to determine whether additional taxes may apply.
For more information, visit our Shipping Policy page.
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Orders & Returns
How can I request a VAT or tax ID to be included on the commercial invoice for international orders?
Customers who need a VAT or tax ID included on their commercial invoice should specify this requirement in the order notes during checkout to ensure adherence to international customs regulations.
I am an International buyer, can I request to make a change to a commercial invoice if I have entered it incorrectly?
Instawraps is unable to modify the customer information on commercial invoices. Please ensure all details are entered accurately at checkout.
Can an International customer use a VAT or tax ID for customs purposes?
International customers requiring a VAT or tax ID for customs purposes should enter the ID following the company name during checkout.
Instawraps will include this ID on the commercial invoice.
Please note that this information must be added for every order without exception.
Can I make changes to shipping or billing information after placing an order?
Once an order is placed, shipping, billing, and commercial invoice details cannot be modified.
Therefore, it is crucial to review and confirm the accuracy of all information during checkout.
Customers are responsible for ensuring the correct details are entered.
Instawraps is not liable for shipping errors caused by incorrect addresses provided during the ordering process.
What should I do if my payment shows on my statement, but no order is placed?
If a payment appears on your statement without an order confirmation, the transaction was likely not processed and is in a pending status with your card company.
The amount will be released back to your account.
Ensure that all details, like shipping and billing address, match those registered with your bank.
Can I cancel my order?
Cancellations are only allowed before the order is fulfilled.
Orders canceled after fulfillment will incur a restocking fee of 20%-50%, regardless of tracking status.
Once fulfilled, you’ll receive an email with the details, which can also be accessed through your Instawrapshop.ca account, if applicable.
Why might my order require ID verification?
Orders may require ID verification if flagged by our fraud detection system.
This measure ensures that the order was placed intentionally and by the legitimate owner of the payment method.
How will I know if my order needs ID verification?
If your order is flagged, you will receive a notification prompting you to complete the ID verification process.
Detailed instructions and a secure link to our identity verification provider, Veriff, will be provided.
Why was I notified that my order is on hold due to a fraud alert?
Our system flags orders that display unusual or suspicious activity as a precaution against fraud.
In such cases, additional ID verification may be required to confirm the order.
You will receive an email with instructions to complete the verification process through our secure provider, Veriff.
Please respond and complete the verification within 48 hours to avoid delays, as your order will remain on hold until then.
Is my personal information secure during the verification process?
Yes, all information provided for verification is handled confidentially and used solely for fraud prevention purposes.
We utilize Veriff, a secure third-party provider, to ensure your data remains protected.
Am I able to make changes to an order after it has been placed?
It depends.
To request changes to an unfulfilled order, please email us at support@instawraps.ca or call us at 866-258-6908.
If the order has already been fulfilled, changes are unlikely but may be considered upon request.
Contact us as soon as possible for assistance.
Is it possible to place an order over the phone?
Orders can be placed online or through our mobile app—whichever is more convenient.
We do not accept orders over the phone. In urgent situations where using the online portal is not possible, please give us a call for assistance.
Can I place a pre-order for out-of-stock products at Instawraps?
Pre-orders for out-of-stock products are not available at Instawraps.
What is the process for requesting a return for an item?
To request a return, please email support@instawraps.ca within 30 days of purchase, or reply to your order confirmation.
Be sure to include the reason for your return request along with all necessary details or photos, if applicable.
What is the time frame for returning an item?
Items may be returned within 30 days of purchase if they are unused, unopened, and in their original packaging.
Am I able to exchange an item?
Exchanges may be possible if the item is unused, unopened, and in its original packaging.
Each situation is unique, so please reach out to us at support@instawraps.ca to discuss your exchange request.
What is the expected time frame for a refund to be processed and returned to my account?
Once your refund has been processed, you will receive an email confirmation.
For most credit cards, the refund should appear in your account within 3-5 business days.
However, delays may occur depending on your credit card's regulations.
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Account & Pickup
How do I sign in to my Instawraps account?
To log in, you'll use a secure, one-time code sent to your registered email address.
A new code will be generated and sent to your inbox each time you access your account.
What steps should I take if I don’t receive the one-time code?
If you don’t receive the code or experience any issues, please contact our Customer Support team at support@instawraps.ca for assistance.
What is the Instawraps Local Connect Program?
The Local Connect Program links customers with professional vehicle wrap experts globally, simplifying access to skilled services like vinyl wrapping, window tinting, and paint protection.
Businesses offering these services can grow their client base by being featured on our website and connecting with potential customers.
For more details, please visit the Local Connect page on our website.
Does Instawraps offer wholesale accounts?
At Instawraps, customers are not required to create wholesale accounts.
Our prices are already set at wholesale levels and are accessible to everyone directly through our online catalog.
How much does it cost to make an account?
There is no cost to open an Instawraps customer account.
Do I need an account to make a purchase?
An account is not required to make purchases, as they can be completed as a guest.
However, creating an account allows you to collect points through our Wrap’n Roll Rewards Program.
What are the advantages of having an account?
By opening an account before placing your order, you can shop with confidence, knowing your details will be saved for future reference:
- Items in your cart will be saved, allowing you to check out later.
- Access your previous orders at any time.
- Log in to check the status of your current order.
- Easily track orders that are on the way.
- Save your shipping information to expedite future purchases.
Can I change or add my address to my account? Can I add another address to my account?
Yes, you can update the address on your account or add multiple addresses.
- To make changes, sign in to your account and navigate to 'My Account.'
- Under the 'Addresses' section, select 'Add Address' to include a new address.
- You can also set a default address, modify an existing one, or delete an address.
If I haven't used my account for an extended period time, will it get deactivated?
No. Instawraps does not deactivate customer accounts that remain idle.
What express shipping carriers does Instawraps use?
Instawraps utilizes the following express carriers for shipments:
Canada:
- DHL Express Worldwide
- FedEx (2Day, International Economy, International Priority, Priority Overnight)
- Purolator Express
- UPS (Expedited, Worldwide Expedited, Worldwide Express, Worldwide Express Saver)
USA:
- DHL Express Worldwide
- FedEx (2 Day, International First, International Economy, International Priority)
- UPS (2nd Day Air, 3 Day Select, Next Day Air, Worldwide Expedited, Worldwide Express)
Note: Shipping methods not listed above are not considered express shipping methods.
Instawraps is committed to providing high-quality service, shipping, and products worldwide.
For quality assurance and due to cost, customer signatures are required upon receiving parcels.
My order should be scheduled to be picked up today. What time will it be picked up?
Courier pickups are scheduled daily after 4 PM EST, regardless of whether the customer has selected express or standard shipping for their order.
Does Instawraps offer standard and express shipping?
Yes, Instawraps provides both standard and express shipping options for customers in North America.
What business days is Instawraps open?
Instawraps operates out of locations in both Canada and the U.S. As a result, customers should be aware of business days in these countries.
For Canadian and international shipping addresses, customers should refer to Canadian business days only. Meanwhile, customers with U.S. and U.S. Territories shipping addresses should consider both Canadian and U.S. business days.
Do non-business days count for order processing and delivery?
No, non-business days are not included in order processing and delivery timelines. Orders placed on non-business days will be processed on the next business day, ensuring accurate delivery estimates.
How long will it take for my order to be delivered?
Handling & Delivery
Handling refers to the time it takes for us to fulfill and ship your order, while delivery refers to the time it takes for the carrier to deliver the package to your shipping address.
Handling time depends on the shipping service level you select at checkout:
- Standard Service: 2–3 business days
- Express Service: Same day or next business day
Delivery times and options will be displayed during checkout.
Is there any way to know the shipping costs prior to checkout?
Yes.
Our in-cart shipping calculator provides accurate, real-time shipping costs for the specific products in your cart.
Simply add the product(s) to your cart and enter your shipping information in the calculator.
The available rates will be displayed, allowing you to make an informed decision about your purchase before proceeding to checkout.
Can I ship to a P.O. box address?
For shipments to a P.O. box, customers must select a local shipping company at checkout. Only USPS (United States and Territories) and Canada Post (Canada) deliver to P.O. box addresses—all other carriers will return the package to Instawraps' shipping department.
The Instawraps fulfillment team will not ship orders valued over $50 CAD to a P.O. box address. Any P.O. box orders are shipped at the customer’s own risk. Instawraps is not responsible for lost, stolen, or otherwise undelivered packages sent to P.O. box addresses.
Instawraps assumes no responsibility for P.O. box shipments completed with carriers other than Canada Post (for Canada) or USPS (for the U.S., including Hawaii, Puerto Rico, Guam, and the United States Virgin Islands).
How can I track my order?
Once your order has been fulfilled, you will receive an email containing the shipping information.
You can also log in to your account, click on the order number, and view your order status as well as track the package.
I have selected Letter Post Shipping Service for the free shipping samples. Can I track this?
Please note that if the Letter Post Shipping Service is selected at checkout for our free shipping samples, it operates as a regular letter mail service and does not include tracking.
If I have ordered more than one package, will it be shipped on the same day?
Please note that if an order is shipped in multiple packages, they may be delivered on different days due to carrier logistics and operational structures.
Can I change the delivery method after placing an order?
Yes, you can change the delivery method after placing an order. If you'd like to upgrade from curbside pickup to same-day pickup, open your order confirmation email, click 'Upgrade to Same Day Pickup,' and follow the instructions. Ensure you complete your checkout by 3:00 PM EST for same-day processing. Please note that our standard pickup policies, including rules for cancellations and returns, will still apply.
If you'd prefer to switch to a shipping service instead, open your order confirmation email, click 'Upgrade to a Shipping Option,' and follow the instructions. Make sure to include your original order ID in the notes. This upgrade will reprocess your order as a new purchase, and our standard shipping policies, including terms for cancellations and returns, will remain in effect.
Do you ship worldwide?
Yes.
We offer very competitive shipping prices, enabling us to ship our products globally in a timely manner.
I just placed an order and selected a standard service on check out. Upon checkout, the carrier provided 3-5 business days for delivery. Is there a handling time? When can I expect this packed to be delivered?
Please note, business days does not include weekends, public holidays (USA and Canada) or days that Instawraps is closed according to our holiday closure times located on our Holiday Closure page. Business days mentioned on our policy refers to days that Instawraps is open for business. On days that Instawraps is closed (see Holiday closure page), those days do not count as business days for handling time nor for delivery times.
What do you use to seal packages?
Staples are used along with high-tack tape to ensure complete sealing of boxes and tubes, enhancing the security of items during shipping. Staples should be removed before taking products out of the tube preventing potential scratching or damage to the external layer of the material, and ensuring the product remains in optimal condition upon arrival.
Is there a cut-off time for same day curbside pickup orders?
Yes, the cut-off time for same-day curbside pickup orders is 11:00 AM EST. Orders placed before this time will typically be ready for pickup by the end of the day.
If an order is placed after 11:00 AM EST and same-day pickup is needed, customers can pay a $25 fee at checkout for expedited same-day pickup. Otherwise, orders placed after the cut-off time will likely be ready the next business day.
Please note, curbside pickup is only available at our Ontario location.
Is there a cost for in-store pick ups?
There is no cost for in-store pick ups.
Can I pick up my order?
Yes, we do offer in store pickup. During checkout, you can choose in
store pickup as a shipping option, and we will send you an email when
your order is ready for pickup. In the email, we will include
instructions that you will need to know before coming, so please read
the email carefully.
How long do I have to wait to pick up my order?
If you place your curbside pickup order before 11:00 AM EST, it will typically be ready for pickup by the end of the business day (before 4pm). Orders placed after 11:00 AM EST are generally available the next business day. If you need same-day pickup after the cut-off, you can pay a $25 fee during checkout to expedite fulfillment.
In some cases, some items like custom prints, decals etc.. might not be ready for pickup same day and you will be always notified by email when your order is ready for pick up.
Does Instawraps offer an expedited pickup option for orders?
Yes, customers opting for expedited pickup are guaranteed to collect their orders by 3:30 PM on business days, providing added flexibility and convenience for scheduling pickups.
What are the curbside pickup times?
Pickup hours:
· Monday to Thursday: 10:00 AM – 12:00 PM, 1:00 PM – 4:00 PM
· Friday: 10:00 AM – 12:00 PM, 1:00 PM – 3:00 PM
· Saturday & Sunday: Closed
Public Holidays - Closed
Always check the Instawraps google account, in the link below, for updated hours of operation.
https://g.page/instawrapshop
Address:
Instawraps
8001 Weston Road, Unit #3
Woodbridge, Ontario
L4L 9C8
Canada
Is there a minimum purchase needed for me to pick up my order?
No, there is no minimum.
Can I send someone to pick up my order for me?
Yes, you can send someone else to pick up your order. The person picking up the order should follow the same pickup instructions you’ll receive once your order is ready. However, you must confirm the pickup by replying "CONFIRMED" to the pickup confirmation email.
Can pickup orders be returned?
Yes, pickup orders can be returned within 30 days of the purchase date, subject to a 20% restocking fee.
What happens if an order remains unpicked for two weeks?
Orders that remain unpicked for two weeks will be subject to a 20% restocking fee upon return.
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