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Customer Identity Verification
Thank you once again for choosing Instawraps.
We run anti-fraud ID checks to create the safest possible environment for guests using our website. Per the terms and conditions.
Kindly complete the ID verification process at your earliest convenience to prevent any delays with your order and to ensure items remain in stock.
Requirements
Accepted forms of ID are valid Passport or Driving License. If uploading a Passport or Driving License that does not display the billing address, you are required to also send us proof of the billing address.
In order to pass verification, all documents must be provided in the form of a clear digital photo that has been taken on a phone or other device. We cannot accept scans, online statements, PDFs, or print screens in line with company policy.
Verification must be completed within 48 hours of the order being made, otherwise, it will be declined and the order cannot be processed until verification is complete, with all criteria matching; If it does not, you may be required to provide additional documentation.
FAQs
What forms of ID are accepted for verification?
We accept a valid Passport or Driving License as forms of ID.
What if my Passport or Driving License does not display my billing address?
If your Passport or Driving License does not show your billing address, you must also provide proof of your billing address to complete verification.
What types of proof of billing address are accepted?
You can provide a utility bill, bank statement, or any official document that clearly displays your billing address.
How should I submit my documents for verification?
All documents must be submitted as clear digital photos taken on a phone or another device.
Can I submit scanned copies, PDFs, or screenshots for verification?
No. We do not accept scans, online statements, PDFs, or print screens in accordance with company policy.
How long do I have to complete the verification process?
Verification must be completed within 48 hours of placing your order.
What happens if I fail to complete verification within 48 hours?
If verification is not completed within 48 hours, your order will be declined and cannot be processed until verification is successfully completed.
What if my documents do not meet the verification criteria?
If your documents do not fully meet the verification criteria, you may be asked to provide additional documentation to proceed with your order.